FAQ

1. What types of products do you sell?

We specialize in wellness devices designed to improve sleep quality, reduce anxiety, and relieve stress. Our range includes CES ear clip devices, head massagers, sleep monitors, and relaxation accessories.

2. Are your products safe to use?

Yes. All our products are made from high-quality, certified materials (ABS, medical-grade pads, stainless steel) and are non-invasive, drug-free solutions. They are designed for everyday use, but we always recommend consulting your healthcare provider if you have medical conditions or concerns.

All devices are safe for adults and children!

3. How long does shipping take?

• Processing Time: 1–3 business days
• Standard Shipping: 7–15 business days (depending on destination)
• Express Shipping (if available): 5–10 business days
  Tracking information is provided with every order.

4. Do you ship internationally?

Yes, we ship worldwide 🌍. Shipping times may vary slightly depending on your location.

5. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure checkout options provided at checkout.

6. How do I track my order?

Once your order has been processed and shipped, you will receive a tracking number via email. You can track your package directly through our website or the courier’s website.

7. What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, simply contact us within 30 days of receiving your item for a refund or replacement.
Items must be returned in their original condition and packaging.

8. How do I use the devices?

Each product comes with a user manual in English (and additional languages where available). Instructions are also listed on the product page for easy reference.

9. Do the devices require batteries?

Most of our devices come with a built-in rechargeable lithium battery and include a USB charging cable. No additional batteries are needed.

10. Who can use these devices?

Our products are suitable for adults seeking better sleep, stress relief, or anxiety reduction. Suitable for all adults (including pregnant women) and children.

11. How can I contact you?

You can reach us anytime at info.dranxiety@gmail.com or through our Contact Us page. We usually respond within 24 hours.